||•Prepare monthly accounts receivable reporting package, including analyses of days sales outstanding
on basis of credit agreement with customers.
•Interface with customer service, operations , sales organizations and senior level management in communicating and resolving issues.
•Analyze customer accounts at the time of application for any skipped or partial payments, or
customer errors. Contact customers immediately to resolve any remittance discrepancies.
•Accounts Receivable analysis and reporting.
•Generate AR aging reports and identify critical issues.
•Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up.
•Contact customers to collect past due amounts.
Identify any reasons for non-payment and develop
plans with supervisor on how to resolve.
•Document results of contacts. Track and follow-up on customer commitments towards payments.
•Handle customer receivable inquiries.
•Flag and communicate any invoicing or credit memo errors identified when applying remittances.
•Interface with bank and resolve any batch or returned check issues.
•Log any live checks received in the office and transmit to lock box.
•Review customer balances as directed by supervisor to identify past due accounts
•Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up
with customer, and items requiring potential write-off
•Escalate unresolved issues, tracking to final resolution.