||Check-in / boarding:
• Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
• Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
• Collect briefing sheet and staff allocation, check all the counters equipment and stationary, report any shortfalls to shift management
• Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.